> For the complete documentation index, see [llms.txt](https://solutions.fundraisingbox.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://solutions.fundraisingbox.com/platform-solutions-integrations/salesforce-nonprofit-cloud-npc/business-processes/failed-and-reversed-transactions.md).

# Failed and Reversed Transactions

### **Refunded Transactions**

If a transaction is intentionally refunded via the organization’s PayPal or Stripe account, or in the case of a 'Wikando Direct Debit' via the organization’s bank account, the corresponding Gift Transaction status is automatically updated to 'Fully Refunded'. If a refund reason is provided by the payment provider, it is added to the transaction record.

{% hint style="info" %}
Refunds cannot be processed via FundraisingBox. They must be carried out directly through the respective payment provider or via the bank.
{% endhint %}

### **Reversed Transactions**

If a donor cancels their donation, for example via their own PayPal account or in the case of a 'Wikando Direct Debit' via their own bank account, the corresponding Gift Transaction status is automatically updated to 'Reversed'. If the payment provider provides a reason for the reversal, it is added to the transaction record.

### **Failed Transactions**

If the payment provider reports an error, for example an expired credit card used for a recurring donation, the corresponding Gift Transaction status of the relevant follow-up transaction is automatically updated to 'Failed'. If the payment provider provides a reason for the failure, it is added to the transaction record.

{% hint style="warning" %}
The refund will terminate the recurring donation. If this is not desired, the affected recurring donation must be reactivated in Salesforce.
{% endhint %}

### **Validation Errors**

If a validation error occurs during data transmission, the connector creates a new entry in the 'FundraisingBox Connector Errors' object. The information provided in the errors object indicates how to resolve the validation error.

{% hint style="info" %}
Technical errors that prevent data transmission are not displayed in the 'FundraisingBox Connector Errors' object. They can be viewed through a separate Platform Solutions logging portal, see also [Error Handling & Log Viewer](/knowledge-base/error-log-and-log-viewer.md).
{% endhint %}


---

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