Failed and Reversed Transactions

Refunded Transactions

If a transaction is intentionally refunded via the organization’s PayPal or Stripe account, or in the case of a 'Wikando Direct Debit' via the organization’s bank account, the corresponding Gift Transaction status is automatically updated to 'Fully Refunded'. If a refund reason is provided by the payment provider, it is added to the transaction record.

Refunds cannot be processed via FundraisingBox. They must be carried out directly through the respective payment provider or via the bank.

Reversed Transactions

If a donor cancels their donation, for example via their own PayPal account or in the case of a 'Wikando Direct Debit' via their own bank account, the corresponding Gift Transaction status is automatically updated to 'Reversed'. If the payment provider provides a reason for the reversal, it is added to the transaction record.

Failed Transactions

If the payment provider reports an error, for example an expired credit card used for a recurring donation, the corresponding Gift Transaction status of the relevant follow-up transaction is automatically updated to 'Failed'. If the payment provider provides a reason for the failure, it is added to the transaction record.

The refund will terminate the recurring donation. If this is not desired, the affected recurring donation must be reactivated in Salesforce.

Validation Errors

If a validation error occurs during data transmission, the connector creates a new entry in the 'FundraisingBox Connector Errors' object. The information provided in the errors object indicates how to resolve the validation error.

Technical errors that prevent data transmission are not displayed in the 'FundraisingBox Connector Errors' object. They can be viewed through a separate Platform Solutions logging portal, see also Error Handling & Log Viewer.